Where do we ship?
Is Shipping Free?
We choose to be 100% transparent which is why shipping fees are never hidden away in the cost of our products. Pay little to no shipping by simply ordering more at a time. Friendly tip: Order with friends & family to get the most out of your purchase using TERRA points.
- Order 44.99$ or less: Full shipping
- Order 45.00$ to 74.99$: Reduced shipping
- Order 75.00$ or more: FREE or Reduced shipping *based on location
*VIEW SHIPPING RATES (Rates are calculated based on the order's subtotal after discounts and TERRA points.)
How do I get a Shipping Estimate?
View our SHIPPING RATES or Select your products, head to your Shopping Cart and enter your Postal Code/Province in the ESTIMATE SHIPPING AND TAX section.
What is the Delivery Delay?
Orders are freshly produced and shipped within 3 business days (although usually within the first 24 hours). In fact, coffees are specially roasted for you on-demand to ensure the highest quality & freshness possible.
Local 1 day - Regional Up to 3 days - National Up to 7 days
For special Next Day delivery, please call for us to see what is possible 514 381 2571, 1 800 268 3772 Ext: 226 or [email protected]
Are Minimum Orders required?
No minimums required!
How can I Track my Order?
We’ll send you a Tracking Number with your Shipment Confirmation email on the day of shipment. Simply enter your Tracking Number on the CANADA POST website. If you need help, please fill out the form below or contact us by phone : 514 381 2571, 1 800 267 3772 Ext: 226 or [email protected]
Canada Post - Expedited
Your satisfaction is extremely important to us. If you’re experiencing an issue with your order, please immediately contact our Customer Service Department : 514 381 2571, 1 800 268 3772 Ext: 258 before making a return. Depending on the nature of the situation, we may refund returns made within 30 days (minus shipping and handling).